At Suvasya, we take utmost care to ensure the quality and safety of our food premix and FMCG products. Please read our Return & Refund Policy carefully before placing an order.

 

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1. No Return on Opened Food Products

 

Due to the nature of food products and hygiene safety standards:

•Opened, used, or partially consumed products are not eligible for return or refund.

•Products once delivered in good condition cannot be returned due to taste preference or personal choice.

 

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2. Eligible Returns

 

A return or replacement may be considered only in the following cases:

•Wrong product delivered

•Product received in damaged or leaked condition

•Product expired at the time of delivery

 

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3. Reporting an Issue

•Any issue must be reported within 24 hours of delivery.

•Customers must share clear photos or videos of the product and outer packaging as proof.

•Complaints raised after 24 hours may not be accepted.

 

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4. Return Approval Process

•All return/refund requests are subject to verification by Suvasya.

•Once approved, the customer will be informed via email, WhatsApp, or phone.

•Suvasya reserves the right to accept or reject return requests after review.

 

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5. Refund Process

•Approved refunds will be processed to the original payment method.

•Refund processing may take 5–10 business days, depending on the bank or payment gateway.

•Shipping charges, if any, are non-refundable unless the return is due to an error from Suvasya.

 

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6. Replacement Policy

•In eligible cases, Suvasya may offer a replacement instead of a refund.

•Replacement delivery timelines may vary based on product availability and location.

 

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7. Non-Refundable Cases

 

Refunds will not be provided in the following situations:

•Incorrect address provided by the customer

•Delivery failure due to customer unavailability

•Delay caused by courier partners

•Minor packaging variations that do not affect product quality

 

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8. Cancellation Policy

•Orders can be cancelled only before shipment.

•Once an order is shipped, it cannot be cancelled or refunded.

 

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9. Limitation of Liability

 

Suvasya shall not be liable for any indirect or consequential loss arising from misuse, incorrect storage, or consumption of the product contrary to provided instructions.

 

10. Policy Updates

Suvasya reserves the right to update or modify this Return & Refund Policy at any time without prior notice.
Changes will be effective immediately upon posting on the website.